Customer Returns & QC Failure

Unlock value from faulty stock and reduce your textile waste impact.

Returns and rejected stock don’t have to go to waste.

There's costs associated with every e-commerce return, QC failure or damaged product, in refunds, space and lost opportunity.

We provide fashion brands, retailers, and fulfilment centres with a secure, responsible and traceable solution for handling surplus goods that can’t be resold.

Whether it’s minor faults, mislabelling, or unsellable items, our solutions help you reduce landfill, recover value, and demonstrate your commitment to circular practice.

From returns backlog to responsible recovery.

Step 1: Collection or Delivery

Send goods directly to our processing site or book a scheduled collection.

Step 2: Triage & Sorting

We assess condition and type – categorising items for potential reuse, donation, or destruction based on client requirements and brand risk.

Step 3: Recovery & Recycling

Wearable goods are prepared for circular resale or charitable donation through trusted partners. Faulty or branded stock is securely destroyed with full traceability.

Step 4: Reporting and Certification

We provide a breakdown of processed volumes, reuse rates, destruction details, and carbon diversion figures to support your ESG goals.

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Who its For & Why It Matters.

This service is Ideal For:

Fashion and footwear brands

E-commerce retailers with high return volumes

Consumer goods brands with mislabelled or damaged stock

Fulfilment centres and logistics providers

Manufacturers managing end-of-line or QC stock

Why it matters:

Returns and QC failures cost time, money, and warehouse space

Without a plan, branded or damaged goods risk being misused

We offer a circular solution that protects your brand, reduces waste, and improves sustainability performance

Also supports re-commerce and responsible resale strategies

Real Results:

A UK-based fashion brand sent 25,000 returned and QC-failed garments to our facility. 60% were triaged for resale or donation, with the remaining items securely shredded and documented for ESG reporting.

Due Diligence & Environmental Impact

Our credentials include:

  • ISO 14001 – Environmental Management
  • Environment Agency-registered Waste Carrier
  • GDPR-compliant handling of branded and return-labelled stock
  • Certificates of Destruction and carbon savings reporting

Impact features:

  • Prioritise circular reuse for non-branded items
  • Secure destruction for brand-sensitive or irreparable goods
  • Carbon savings reports contribute to Scope 3 emissions reporting
  • Data supports annual impact reports, ESG targets, and sustainability awards

We were writing off pallets of unsellable returns every month - but RRLTD helped us recover value, reduce costs, and track the impact. It changed how we approach returns entirely.

Returns Lead, E-Commerce Brand

Ready to manage returns responsibly and protect your brand in the process?

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