Retail Take-Back Schemes

Make recycling part of the customer experience.

Empower your customers to return unwanted items for reuse or recycling.

We help leading retailers and fashion brands create take-back programmes that are easy to manage, aligned with sustainability goals, and tailored to your brand values.

Whether in-store or online, we make textile recovery seamless — giving customers a way to return clothing and shoes for responsible reuse, recycling or charitable support. Our programmes help divert waste, drive loyalty, and support ESG targets.

Already working with major retailers across the UK, we bring end-to-end expertise to consumer textile recovery.

A complete solution for brand-led recycling schemes.

In-Store Drop-Off Points

We design and deliver branded textile drop-off stations that are easy to manage and fit your retail space. These can be temporary (for campaign use) or permanent installations.

Online Take-Back Platforms

We offer return-by-post options and QR-based solutions that integrate with your customer communications, enabling convenient returns from home.

Logistics & Collection Management

From bin emptying to tracking, our nationwide logistics team ensures timely collections and minimal disruption to retail operations.

Reuse, Recycling & Charity Rebates

Reusable items are prioritised for rewear or charitable redistribution. Non-wearable textiles are recycled through our in-house processing facility. We also support charity-linked rebates, helping brands give back while driving circularity.

Transparent Reporting

Weight-based reports, reuse percentages, and carbon savings data are included, supporting Scope 3 tracking, annual reporting and public impact comms.

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Who its For & Why It Matters.

This service is Ideal For:

Fashion and footwear retailers

Sportswear and athleisure brands

Department stores and shopping centres

Ethical or purpose-led brands seeking impact visibility

Marketing and CSR teams launching sustainability campaigns

Why it matters:

Drives brand loyalty by offering meaningful action to customers

Reduces the volume of clothing sent to landfill

Creates measurable ESG impact

Enables storytelling around sustainable fashion, reuse, and circular practice

Supports charity partnerships through rebate integration

Reinforces your brand’s leadership in ethical retail

Real Results:

A high-street brand partnered with Roberts to launch an in-store take-back scheme across 30 UK sites. In six months, over 20,000 kg of textiles were collected, generating funds for a national children’s charity while boosting footfall and brand engagement.

Due Diligence & Environmental Impact

Our credentials include:

  • ISO 14001 – Environmental Management
  • Environment Agency-registered Waste Carrier
  • GDPR-compliant handling of branded and return-labelled stock
  • Fundraising Regulator registration for charity-linked rebates
  • Full reporting to support ESG and CSR audits

Environmental & Brand Impact:

  • Demonstrable Scope 3 carbon reductions through reuse and recycling
  • Positive alignment with customers’ sustainability expectations
  • Ideal for inclusion in annual impact reports, ESG investor communications, and social responsibility campaigns
  • Supports circular fashion goals and sustainable retail transitions

This scheme was a game-changer. Customers loved the convenience, and we loved the simplicity. Roberts recycling handled everything, from comms to collection, and helped us deliver real environmental and social value.

Head of CSR, National Retailer

Want to integrate a take-back scheme into your customer experience? Let’s build it together.

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